Frequently Asked Questions

Still have questions about Big Cypress Lodge? Check out our list of frequently asked questions. For more information, please contact us at 1-800-223-3333.

General Resort Information

What are the check-in and check-out times?
Check-in | 3:00 PM
Check-out | 11:00 AM

Do you accept pets?
Big Cypress Lodge welcomes two pets of any size for an additional fee of $75 per pet, per stay. View our pet policy here.

Is there a fee for parking?
All hotel guests who park overnight at The Pyramid will be charged $25 per night. This required parking fee includes valet or self-parking. We highly recommend guests utilize our convenient valet service which includes a gated parking lot with 24-hour video surveillance.

What are the Hotel Lobby Bar Hours?
The Big Cypress lobby bar, located on the third floor, is open every evening from 5:00 PM to 10:00 PM.

Can I come and go after the Pyramid closes?
Yes, you have 24-hour access to the hotel with your key card.

Additional information:
Big Cypress Lodge offers a 24-hour off duty Memphis police officer at all times and is fully secured with cameras, including a 24-hour video surveillance above the gated valet parking lot. Hotel guest floors can only be accessed using a key card.

Hotel Courtesy Shuttle

Big Cypress Spa by Gould’s

Bass Pro Shops Store

The Lookout At The Pyramid

Mississippi Terrace At The Pyramid

What is the Mississippi Terrace?
Open through November 19, The Mississippi Terrace is a seasonal space overlooking the Mississippi River that serves cocktails and appetizers. Most nights, The Terrace is only open to hotel guests. On weekends, The Terrace often hosts live music and sunrise yoga sessions that are open to the public. It is also available for private parties and celebrations.

What are the Mississippi Terrace Hours?

Closed for the season. Please join us at the Third Floor Lobby Bar & Lounge.

More information about Mississippi Terrace At The Pyramid ›

Fishbowl at the Pyramid

Hours of Operations

Location	Hours
The Lookout at the Pyramid	Monday – Saturday \| 9:00AM – 8:00PM Sunday \| 10:00AM – 7:00PM
Mississippi Terrace at the Pyramid	Closed for the season. Please join us at the Third Floor Lobby Bar & Lounge.
Third Floor Lobby Bar & Lounge	Sunday – Thursday \| 5:00PM – 10:00PM Friday – Saturday \| 5:00PM – 11:00PM
In-Room Dining	Monday – Saturday \| 9:00AM – 9:00PM Sunday \| 10:00AM – 7:00PM
Fitness Center	Daily \| 24 hours a day
Sky High Ride	Monday – Saturday \| 11:00AM – 8:30PM Sunday \| 11:00AM – 6:30PM
Glass Observation Deck	Monday – Saturday \| 11:00AM – 8:30PM Sunday \| 11:00AM – 6:30PM
Big Cypress Spa	Monday \| Closed Tuesday – Sunday \| 9:00AM – 5:00PM
Bass Pro Shops at the Pyramid	Monday – Saturday \| 9:00AM – 8:00PM Sunday \| 10:00AM – 7:00PM
Wahlburgers Wild	Monday – Saturday \| 9:00AM – 9:00PM Sunday \| 10:00AM – 7:00PM
Fishbowl at the Pyramid	Monday – Saturday \| 9:00AM – 9:00PM Sunday \| 10:00AM – 7:00PM Daily Hotel Guest Breakfast \| 7:00AM – 11:00AM

Frequently Asked Questions

Hours of Operations

Resorts