Frequently Asked Questions

Still have questions about Big Cypress Lodge? Check out our list of frequently asked questions. For more information, please contact us at 1-800-223-3333.

General Resort Information

What are the check-in and check-out times?
Check-in | 4:00 PM
Check-out | 11:00 AM

Do you accept dogs?
Big Cypress Lodge welcomes two dogs of any size for an additional fee of $75 per pet, per stay. View our pet policy here. Service animals are welcome in all our accommodations. For information on what constitutes a service animal, see the American Disabilities Act website.

Is there a fee for parking?
All hotel guests who park overnight at The Pyramid will be charged $20 + tax per night. This required parking fee includes valet or self-parking. We highly recommend guests utilize our convenient valet service which includes a gated parking lot with 24-hour video surveillance.

What are the Hotel Lobby Bar Hours?
The Big Cypress lobby bar, located on the third floor, is open every evening from 5:00 PM to 10:00 PM.

Can I come and go after the Pyramid closes?
Yes, you have 24-hour access to the hotel with your key card.

Additional information:
Big Cypress Lodge offers a 24-hour off duty Memphis police officer at all times and is fully secured with cameras, including a 24-hour video surveillance above the gated valet parking lot. Hotel guest floors can only be accessed using a key card.

Hotel Courtesy Shuttle

Big Cypress Lodge offers an on-demand complimentary vehicle shuttle service that runs daily from 9:00 AM to 10:00 PM in the downtown Memphis area.

How do I request the courtesy vehicle?
To use the shuttle service download the JM Nature Resort Shuttle app. The courtesy vehicle operates on a first-come, first-served basis.

Can I tip my shuttle driver?
Yes, shuttle drivers may accept tips. Tipping is not required or expected of those who ride our complimentary shuttle service.

Do you provide transportation to and from the Memphis International Airport?
Yes, we do. Transportation to and from the Memphis International Airport can be arranged. Rates are $100 per person each way for up to 6 persons. Please complete this form at least 10 days prior to arrival. Once completed, a transportation coordinator will call you promptly to confirm details of your travel.

Do you provide transportation to and from the Amtrak Central Station?
Yes, we do. Transportation to and from the Memphis Amtrak Central Station can be arranged. Rates are $65 each way for up to 5 persons. Rates vary for 6 or more persons and vehicle style. Please call our concierge at 901-620-4625 for details at least 24 hours prior to your arrival.

Can I preschedule a shuttle ride for a specific pickup time?
We do not pre-schedule shuttles, however, you can download the JM Nature Resorts Shuttle app to summon a shuttle at your convenience. With this service, you can see where shuttles are in relation to your location, get estimated wait times, request a ride, and more.

Bass Pro Shops Store

The Lookout At The Pyramid

Mississippi Terrace At The Pyramid

What is the Mississippi Terrace?
The Mississippi Terrace is the perfect place to unwind or mingle while taking in the views of Downtown Memphis and the Mighty Lights on the Hernando De Soto Bridge. Snag a s’mores kit at the front desk and roast marshmallows in the fire pit or get a refreshing beverage from the bar in The Den to enjoy the outdoor oasis. Most nights, The Terrace is only open to hotel guests. It is also available for private parties and celebrations.

What are the Mississippi Terrace Hours?

Daily | Accessible for Big Cypress Lodge Guests

More information about Mississippi Terrace At The Pyramid ›

Fishbowl at the Pyramid

Hours of Operations

Location	Hours
The Lookout at the Pyramid	Monday – Saturday \| 11:00AM – 8:00PM Sunday \| 11:00AM – 7:00PM
Mississippi Terrace at the Pyramid	Daily \| Accessible for Big Cypress Lodge Guests
Third Floor Lobby Bar & Lounge	Sunday – Thursday \| 5:00PM – 10:00PM Friday – Saturday \| 5:00PM – 11:00PM Breakfast Buffet \| Daily 6:00 AM – 11:00 AM
In-Room Dining	Sunday – Thursday \| 11:00AM – 9:00PM Friday & Saturday \| 11:00AM – 10:00PM
Fitness Center	Daily \| 24 hours a day
Sky High Ride	Monday – Saturday \| 11:00AM – 7:30PM Sunday \| 11:00AM – 6:30PM
Glass Observation Deck	Monday – Saturday \| 11:00AM – 7:30PM Sunday \| 11:00AM – 6:30PM
Big Cypress Spa	Monday – Sunday \| Closed
Bass Pro Shops at the Pyramid	Monday – Saturday \| 9:00AM – 8:00PM Sunday \| 10:00AM – 7:00PM
Wahlburgers Wild	Monday – Saturday \| 10:00AM – 8:00PM Sunday \| 10:00AM – 7:00PM
Fishbowl at the Pyramid	Monday – Saturday \| 9:00AM – 8:00PM Sunday \| 10:00AM – 7:00PM