Yes. Big Cypress Lodge welcomes two dogs of any size for an additional fee of $75 per pet, per stay. Service animals are welcome in all accommodations.

What are the Bass Pro Shops store hours?

Monday–Saturday: 9:00 AM – 9:00 PM; Sunday: 10:00 AM – 7:00 PM.

What are The Lookout hours?

Monday–Saturday: 11:00 AM – 8:00 PM; Sunday: 11:00 AM – 7:00 PM.

If I am coming to dinner at The Lookout, do I still have to pay to ride the Sky High Ride?

If you are staying at Big Cypress Lodge, Sky High Ride tickets are included with your stay.

What are the Fishbowl at the Pyramid hours?

Monday–Saturday: 9:00 AM – 8:00 PM; Sunday: 10:00 AM – 7:00 PM.

How much does it cost to bowl at The Fishbowl?

Monday–Thursday: $32 per hour; Friday–Sunday: $37 per hour; shoe rental: $4.25 per pair.

Frequently Asked Questions

Q: What are the check-in and check-out times?

Check-in is 4:00 PM and check-out is 11:00 AM.

Q: Is there a fee for parking?

Yes. Overnight hotel guests at The Pyramid are charged $20 + tax per night. This includes valet or self-parking. Valet offers a gated lot with 24-hour video surveillance.

Q: What are the Hotel Lobby Bar hours?

The lobby bar is open every evening from 5:00 PM to 10:00 PM.

Q: Can I come and go after the Pyramid closes?

Yes. Guests have 24-hour access to the hotel with a key card.

Q: How do I request the courtesy vehicle?

Download the JM Nature Resort Shuttle app. The courtesy vehicle operates daily on a first-come, first-served basis.

Q: Can I tip my shuttle driver?

Yes. Drivers may accept tips, though tipping is not required or expected for the complimentary shuttle service.

Q: Do you provide transportation to and from the Memphis International Airport?

Yes. Transportation can be arranged at $100 per person each way for up to 6 persons. Please submit the request at least 10 days prior to arrival; a coordinator will follow up to confirm details.

Q: Do you provide transportation to and from the Amtrak Central Station?

Yes. Transportation can be arranged at $65 each way for up to 5 persons; rates vary for 6 or more persons and vehicle style. Call the concierge at 901-620-4625 at least 24 hours prior to arrival.

Q: Can I preschedule a shuttle ride for a specific pickup time?

Shuttles are not pre-scheduled. Use the JM Nature Resorts Shuttle app to request a ride, view shuttle locations, and get estimated wait times.

Still have questions about Big Cypress Lodge? Check out our list of frequently asked questions. For more information, please contact us at 1-800-223-3333.

General Resort Information

What are the check-in and check-out times?
Check-in | 4:00 PM
Check-out | 11:00 AM

Do you accept dogs?
Big Cypress Lodge welcomes two dogs of any size for an additional fee of $75 per pet, per stay. View our pet policy here. Service animals are welcome in all our accommodations. For information on what constitutes a service animal, see the American Disabilities Act website.

Is there a fee for parking?
All hotel guests who park overnight at The Pyramid will be charged $20 + tax per night. This required parking fee includes valet or self-parking. We highly recommend guests utilize our convenient valet service which includes a gated parking lot with 24-hour video surveillance.

What are the Hotel Lobby Bar Hours?
The Big Cypress lobby bar, located on the third floor, is open every evening from 5:00 PM to 10:00 PM.

Can I come and go after the Pyramid closes?
Yes, you have 24-hour access to the hotel with your key card.

Additional information:
Big Cypress Lodge offers a 24-hour off duty Memphis police officer at all times and is fully secured with cameras, including a 24-hour video surveillance above the gated valet parking lot. Hotel guest floors can only be accessed using a key card.

Hotel Courtesy Shuttle

Big Cypress Lodge offers an on-demand complimentary vehicle shuttle service that runs daily from 9:00 AM to 10:00 PM in the downtown Memphis area.

How do I request the courtesy vehicle?
To use the shuttle service download the JM Nature Resort Shuttle app. The courtesy vehicle operates on a first-come, first-served basis.

Can I tip my shuttle driver?
Yes, shuttle drivers may accept tips. Tipping is not required or expected of those who ride our complimentary shuttle service.

Do you provide transportation to and from the Memphis International Airport?
Yes, we do. Transportation to and from the Memphis International Airport can be arranged. Rates are $100 per person each way for up to 6 persons. Please complete this form at least 10 days prior to arrival. Once completed, a transportation coordinator will call you promptly to confirm details of your travel.

Do you provide transportation to and from the Amtrak Central Station?
Yes, we do. Transportation to and from the Memphis Amtrak Central Station can be arranged. Rates are $65 each way for up to 5 persons. Rates vary for 6 or more persons and vehicle style. Please call our concierge at 901-620-4625 for details at least 24 hours prior to your arrival.

Can I preschedule a shuttle ride for a specific pickup time?
We do not pre-schedule shuttles, however, you can download the JM Nature Resorts Shuttle app to summon a shuttle at your convenience. With this service, you can see where shuttles are in relation to your location, get estimated wait times, request a ride, and more.

Bass Pro Shops Store

The Lookout At The Pyramid

Mississippi Terrace At The Pyramid

What is the Mississippi Terrace?
The Mississippi Terrace is the perfect place to unwind or mingle while taking in the views of Downtown Memphis and the Mighty Lights on the Hernando De Soto Bridge. Snag a s’mores kit at the front desk and roast marshmallows in the fire pit or get a refreshing beverage from the bar in The Den to enjoy the outdoor oasis. Most nights, The Terrace is only open to hotel guests. It is also available for private parties and celebrations.

What are the Mississippi Terrace Hours?

Daily | 24 hours a day

More information about Mississippi Terrace At The Pyramid ›

Fishbowl at the Pyramid

Hours of Operations

Location	Hours
The Lookout at the Pyramid	Monday – Saturday \| 11:00AM – 8:00PM Sunday \| 11:00AM – 7:00PM
Mississippi Terrace at the Pyramid	Daily \| 24 hours a day
Third Floor Lobby Bar & Lounge	Sunday – Thursday \| 5:00PM – 10:00PM Friday – Saturday \| 5:00PM – 11:00PM
In-Room Dining	Sunday – Thursday \| 11:00AM – 9:00PM Friday & Saturday \| 11:00AM – 10:00PM
Fitness Center	Daily \| 24 hours a day
Sky High Ride	Monday – Saturday \| 11:00AM – 8:30PM Sunday \| 11:00AM – 6:30PM
Glass Observation Deck	Monday – Saturday \| 11:00AM – 8:30PM Sunday \| 11:00AM – 6:30PM
Bass Pro Shops at the Pyramid	Monday – Saturday \| 9:00AM – 9:00PM Sunday \| 10:00AM – 7:00PM
Wahlburgers Wild	Monday – Saturday \| 10:00AM – 9:00PM Sunday \| 10:00AM – 7:00PM
Fishbowl at the Pyramid	Monday – Saturday \| 9:00AM – 8:00PM Sunday \| 10:00AM – 7:00PM