Frequently Asked Questions
Have more questions about Big Cypress Lodge? Check out our list of frequently asked questions for our different departments and attractions. If you'd like more information about designing the perfect stay at Big Cypress, please contact us at 1-800-223-3333.
What are the check-in and check-out times?
Check-in | 3:00 PM
Check-out | 11:00 AM
Do you accept pets?
Big Cypress Lodge is a pet-free resort. We gladly accept service animals as defined by titles II & III of the Americans with Disabilities Act.
Is there a fee for parking?
Effective July 1, all hotel guests who park overnight at The Pyramid will be charged $25 per night. This required parking fee includes valet or self-parking. We highly recommend guests utilize our convenient valet service which includes a gated parking lot with 24-hour video surveillance.
What are the Hotel Lobby Bar Hours?
The Big Cypress lobby bar, located on the third floor, is open every evening from 5:00 PM to 10:00 PM.
Can I come and go after the Pyramid closes?
Yes, you have 24-hour access with your key card. Bass Pro Shops, room service and the hotel bar close at 10 PM.
Big Cypress Lodge offers a 24-hour off duty Memphis police officer at all times and is fully secured with cameras, including a 24-hour video surveillance above the gated valet parking lot. Hotel guest floors can only be accessed using a key card.
Big Cypress Lodge offers a complimentary vehicle shuttle service that runs daily from 7:00 AM to 3:00 PM and from 5:00 PM to 10:30 PM, traveling within a five-mile radius of the resort.
How do I request the courtesy vehicle?
To use the shuttle service, visit the front desk and an associate will call a driver. Once dropped off at your destination, the driver will give you a card with a phone number to request a pick-up later. The courtesy vehicle operates on a first-come, first-served basis.
Do I have to stay at the hotel to visit the Spa?
The Big Cypress Spa by Gould’s is open to the general public as well as hotel guests.
What are the Spa Hours?
Sunday | 10:00 AM to 6:00 PM
Monday | Closed
Tuesday - Saturday | 9:00 AM to 7:00 PM
What are the Bass Pro Shops Store hours?
Monday-Saturday | 9:00 AM – 9:00 PM
Sunday | 10:00 AM – 7:00 PM
What are The Lookout hours?
Monday–Saturday | 11:00AM – 9:00PM
Sunday | 11:00AM – 7:00PM
If I am coming to dinner at the Lookout do I still have to pay to ride the Sky High Ride?
If staying at Big Cypress Lodge, your tickets for the Sky High Ride are included with your stay.
What are the Mississippi Terrace Hours?
The Mississippi Terrace is a seasonal space overlooking the Mississippi River that serves cocktails and appetizers. The Terrace is currently only open to hotel guests. It is also available for private parties and celebrations.
What are the Fishbowl at the Pyramid hours?
Monday - Saturday | 11:00 AM - 9:00 PM
Sunday | 11:00 AM - 7:00 PM
How much does it cost to bowl?
Monday - Thursday
One-Hour Lane Rental | $32 per lane
Half-Hour Lane Rental | $16 per lane
Friday - Sunday
One-Hour Lane Rental | $37 per lane
Shoe Rental | $4.25
Socks | $3.50