Frequently Asked Questions
Have more questions about Big Cypress Lodge? Check out our list of frequently asked questions for our different departments and attractions. If you'd like more information about designing the perfect stay at Big Cypress, please contact us at 1-800-223-3333.
What are the check-in and check-out times?
Check-in | 3:00 PM
Check-out | 11:00 AM
Do you accept pets?
Big Cypress Lodge is a pet-free resort. We gladly accept service animals as defined by titles II & III of the Americans with Disabilities Act.
Is there a fee for parking?
Hotel guests who park overnight will be charged $20 per night. Parking fee includes valet or self-parking.
What are the Hotel Lobby Bar Hours?
The Big Cypress lobby bar, located on the third floor, is open every evening from 5:00 PM to 10:00 PM.
Can I come and go after the Pyramid closes?
Yes, you have 24-hour access with your key card. Bass Pro Shops, room service and the hotel bar close at 10 PM.
Big Cypress Lodge offers a 24-hour off duty Memphis police officer at all times and is fully secured with cameras, including a camera above the valet parking lot. Hotel guest floors can only be accessed using a key card.
Big Cypress Lodge offers a complimentary vehicle shuttle service that runs daily from 7:00 AM to 3:00 PM and from 5:00 PM to 10:30 PM, traveling within a five-mile radius of the resort.
How do I request the courtesy vehicle?
To use the shuttle service, visit the front desk and an associate will call a driver. Once dropped off at your destination, the driver will give you a card with a phone number to request a pick-up later. The courtesy vehicle operates on a first-come, first-served basis.
Do I have to stay at the hotel to visit the Spa?
The Big Cypress Spa by Gould’s is open to the general public as well as hotel guests.
What are the Spa Hours?
Sunday | 10:00 AM to 6:00 PM
Monday | Closed
Tuesday - Saturday | 9:00 AM to 7:00 PM
What are the Bass Pro Shops Store hours?
Monday-Saturday | 8:00 AM – 10:00 PM
Sunday | 8:00 AM – 7:00 PM
What are the Lookout hours?
Monday - Saturday | 11:00 AM - 10:00 PM
Sunday | 11:00 AM - 7:00 PM
If I am coming to dinner at the Lookout do I still have to pay to ride the Sky High Ride?
When you dine at the Lookout, the $10 fee paid for the Sky High Ride will go toward your adult entrée price. If staying at Big Cypress Lodge, your tickets for the Sky High Ride are included with your stay.
What are the Mississippi Terrace Hours?
The Mississippi Terrace is open Thursday through Saturday to the general public from 5:00 PM - 11:00 PM. It is also available for private parties and celebrations.
What are the Fishbowl at the Pyramid hours?
Monday - Saturday | 8:00 AM - 9:00 PM
Sunday | 8:00 AM - 7:00 PM
How much does it cost to bowl?
Monday - Thursday
One-Hour Lane Rental | $32 per lane
Half-Hour Lane Rental | $16 per lane
Friday - Sunday
One-Hour Lane Rental | $37 per lane
Shoe Rental | $4.25
Socks | $3.50